![[Case Study] Promoting the digital transformation of call centers in collaboration with AI telephone automated response systems.](https://image.www.ipros.com/public/product/image/ab5/2000634931/IPROS52088553948488954550.png?w=280&h=280)
[Case Study] Promoting the digital transformation of call centers in collaboration with AI telephone automated response systems.
Reduce phone response time by 60%! Automatically database hearing content and manage it on kintone!
At Japan Road Service Co., Ltd., we receive many urgent inquiries, and to continue our business even in emergencies, we are working on digital transformation (DX), including the automation of phone responses. As part of this initiative, we have introduced the AI phone auto-response system "MOBI VOICE," starting automation with less urgent inquiry calls, such as those to the main phone line. However, many staff members in the call center do not have email addresses, making call management one of the challenges. Therefore, we implemented our 'ASTERIA Warp Core.' After the implementation, we were able to manage incoming calls on kintone, making it easier to expand to the call center and analyze incoming call records. 【Implementation Effects】 ■ Reduced phone response time by 60% ■ Automatically linked incoming call information to kintone ■ Expanded the MOBI VOICE integration system in-house *For more details, please refer to the PDF document or feel free to contact us.
- Company：アステリア アステリア株式会社
- Price：Other
